Print Page  |  Sign In  |  Register
Disaster Recovery Resources
Share |

NC-Specific Resources   |  
Replace Important Documents

File an Insurance Claim   |   Request Disaster Assistance

Resources for Weather-Related Disasters in Progress

  |   Response   |   Recovery   |  
Pandemic Flu Resources


NC Department of Public Safety
and on Twitter: @NCPublicSafety

NC Road Conditions

Statewide Information Call Line:
Dial 2-1-1 for general information about shelters, food assistance and storm recovery help

NC Emergency Management and on Twitter: @NCEmergency

For information on flood status in NC counties, go to FIMAN.

The ReadyNC mobile app is an all-in-one tool to help people get ready for everything from traffic jams to hurricanes and ice storms.  The app gives information on real-time traffic and weather conditions, river levels, evacuations and power outages.

For Medicaid policies that are being enhanced to assist recovery efforts, go to the NC Medicaid Hurricane Florence Response & Recovery.

For disaster safety tips and specific programs and services of the Department as well as information for people served by state human service programs visit the NC Department of Health and Human Services.

For insurance matters including special enrollment periods for qualified health plans due to Hurricane Florence, Victim Assistance Centers, and Insurance Camps can be found at the NC Department of Insurance.

For a comprehensive listing of resources related to preventing Hurricane Florence scams, including information from the NC Attorney General's office and the NC Secretary of State's Office visit the UNC Law Library.

To find out about North Carolina Disaster Legal Services efforts call the Disaster Legal Services Hotline at 1-833-242-3540. The NC Bar Association's Young Lawyer's Division, in partnership with the Federal Emergency Management Agency (FEMA), the Young Lawyers Division of the American Bar Association and Legal Aid of North Carolina with support from the NC Bar Foundation coordinates these efforts. This is a pro-bono program which provides disaster-related resources and services to the public and attorneys.  

Back to top


Events such as the flooding caused by hurricanes commonly result in the loss of important documents. North Carolinians can use the following resources to replace lost or damaged documents and records.

Contact your county Department of Social Services: 866-719-0141

Replace your EBT card: 888-622-7328

Order new birth and death certificates: 919-733-3000

Replace a lost driver's license

Replace vehicle titles: 919-715-7000

Replace a Social Security card

Replace a Medicare card: 800-772-1213

Replace a Green Card: 800-375-5283

Replace a U.S. Passport: 877-487-2778

Replace an EE bond

Request military service records

Back to top



Most North Carolina homes are required to carry flood insurance, an addendum not covered by most standard homeowners' policies, and policies must be in place 30 days before a storm to pay out.

If you have a homeowner’s or flood insurance policy, file your insurance claim immediately before applying for disaster assistance. Get the process started quickly. The faster you file, the faster your recovery can begin.

  • Contact your insurance agent as quickly as possible and ask for instructions on what to do until the adjuster arrives.
  • Prepare an inventory of personal property that has been damaged or destroyed; take pictures of the damaged property.
  • Keep all receipts. Reasonable expenses to protect your property are part of the loss and are generally reimbursed by insurance companies.
  • Do not have permanent repairs made until your insurance company has inspected the property and you have reached an agreement on the cost of repairs.
  • If your home is uninhabitable, most homeowner's policies pay additional living expenses while your property is being repaired. Before renting temporary housing, check with your insurance company or agent to determine what expenses will be reimbursed.
  • Review the settlement steps outlined in your policy. If you are dissatisfied with the proposed settlement offer, explain your position. If there is a significant difference between what the insurance company offers and what you believe you are entitled to, you may wish to submit the dispute to arbitration.

Back to top



Those in need of assistance can call 800-621-3362 from 7 a.m. until 11 p.m. (local time) seven days a week or visit, enter their home address and find out if the area where they live has been declared for individual assistance.

Disaster assistance is available to affected individuals in Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Harnett, Lenoir, Jones, New Hanover, Onslow, Pamlico, Pender, Robeson, Sampson, and Wayne counties. Additional counties may be added later.

To apply for assistance, you will need:

  • Social Security Number
  • Daytime telephone number
  • Current mailing address and address and zip code of the damaged property
  • Insurance information, if available.

At Disaster Recovery Centers, storm survivors can meet face-to-face with representatives from North Carolina Emergency Management, Federal Emergency Management Agency, U.S. Small Business Administration, volunteer groups and other agencies for aid including:

  • Guidance about disaster recovery and eligibility;
  • Assistance applying;
  • Application status updates;
  • Clarification of any written correspondence received;
  • Housing assistance and rental resource information;
  • Referrals to other agencies and state programs that may provide further assistance;
  • Information about disaster-related funeral and other needs assistance;
  • Information about low-interest disaster loans.

The United Way has set up an assistance hotline. Dial 211 to speak with a trained call specialist; the service is free, confidential and available in any language.

Dialing 211 will connect callers with direct access to all county programs, shelter information, evacuation information and emergency relief programs.

Back to top

Important Links for Weather-Related Disasters in Progress

Administration for Community Living Resources

National Hurricane Center Tracking/Storm Status - Get real time status reports on the latest hurricane via the National Hurricane Center

State Emergency Management Agencies - Find localized information on your state’s emergency management website or other digital channels.

Map of open shelter locations - Listing maintained by the American Red Cross in the event of emergency

CMS Hurricane Information and Policy Guidance - Waivers, public health emergency declarations, Medicare fee-for-service payment and billing policies, information on the Emergency Prescription Assistance Program, and other hurricane-related information.

HUD Multifamily Disaster Response Policies and Guidance - To assist residents displaced by hurricanes, HUD often requests vacancy information be submitted from all Owners and Agents of HUD Insured or Assisted Multifamily Properties. Links also accesses HUD guidance (Chapter 38) and status info.

[See also the Red Cross National "Safe and Well" Registry info below, in "disaster recovery" below for information on how to post and check status of loved ones during and immediately following a disaster.

Back to top


Ready to Respond: Disaster Staffing Toolkit
, a user-friendly toolkit that includes videos, guides, worksheets and checklists to help housing organizations prepare to respond when disaster strikes. - is the official Homeland Security site which has special preparedness info for seniors/disabled, checklists, links to state and community information, and ways to get involved with your local Citizen Corps to better prepare your community through participation in local planning and exercises.

FEMA hurricane preparedness information - Hurricane information from FEMA and Homeland Security.

Disaster - Integrated Access to Disaster Recovery and Response Resources
An easy-to-use website that consolidates disaster information in one place, launched in 2009 with 17 U.S. Government agencies, sponsoring more than 50 forms of disaster assistance, contributing to the website. It includes an anonymous assistance eligibility survey and a single, online application which will allow for online status checks for applications submitted here.

Emergency Readiness Kit for Older Adults and Caregivers - For those who rely on residents to have their own plans in case of emergency, the CDC has compiled a range of state and local specific checklists and resources specifically to help seniors make their own personal plans.

Updating Your Disaster Plan - A LeadingAge publication (2003) with significant resources and checklists to help facilities across the continuum update their disaster response plans for all purposes in a post-9/11 environment.

LeadingAge New Jersey Emergency Plan Development Guide - A disaster plan template developed by LeadingAge New Jersey (formerly NJANPHA)

The Partnership for Inclusive Disaster Strategies, Inc. is a clearinghouse for information and a community organizing resource focused on meeting the access and functional needs of people with disabilities throughout emergency preparedness, disaster planning, response, recovery and mitigation. Partnership resources include a Hotline - (800) 626-4959 - operated by a dedicated volunteer network of disability experts that use a case-management model to support persons with disabilities and organizations working to intentionally address disability inclusive disaster response, relief and recovery efforts.

AHRQ Emergency Preparedness Atlas: U.S. Nursing Home and Hospital Facilities - U.S. Department of Health and Human Services (HHS) Agency for Healthcare Research and Quality (AHRQ) resource that can help states and communities with disaster planning and response for nursing homes Includes case studies and maps for all 50 states to help communities identify local healthcare facilities (hospitals and nursing homes) that could be available and prepared to provide assistance under emergency conditions.

Astrodome Analysis: Best Practices for Managing Elderly Disaster Victims - Baylor College of Medicine's analysis and review of how state and local organizations can implement a triage tool in mass evacuation shelters to assure that seniors receive critical services and direct care - providing model assessment tool and recommended strategies for use/intervention.

Making Community Emergency Preparedness and Disaster Response Programs Accessible to Persons with Disabilities - U.S. Dept of Justice - ADA report provides practical and detailed recommendations to address the unique planning, notification, evacuation and sheltering challenges for those who work with seniors and other persons with physical limitations, chronic health issues and/or communications impairments. A MUST READ for all planners who work with the elderly.

Workplace Violence: OSHA Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers - Healthcare and social service workers face an increased risk of work-related assaults resulting primarily from violent behavior of their patients, clients and/or residents. OSHA has determined that a written program for workplace violence prevention, incorporated into an organization’s overall safety and health program, offers an effective approach to reduce or eliminate the risk of violence in the workplace.

Back to top


For individuals impacted by a disaster, in order to receive any kind of federal assistance, you must register first with FEMA. A good resource is FEMA's
3 Step Guide for Assistance; after that, you can apply online or call 800-621-3362 / TTY 800-462-7585. Register to let your family and friends know that you are safe and well and give them peace of mind.

In a community struggling to respond to and recover from a disaster, an influx of unexpected or unneeded volunteers can make the process even more difficult. If you just want to help, the best way to volunteer if you are not affiliated with an organization is to identify the appropriate volunteer reception center and register your interest/availability to help.

State Emergency Management Agencies - Be connected to first-responders, preferably before a disaster hits. Find localized information on your state’s emergency management website or other digital channels.

HUD Multifamily Disaster Response Policies and Guidance - access HUD guidance on owner/agent obligations and HUD field office actions following an emergency (Chapter 38 of Handbook 4350.1) and the national housing locator registry.

Rural Development Disaster Assistance - USDA has posted its own disaster response information and resources related to Harvey.

Emergency Care Guidance for Dementia Residents - An Alzheimer’s Association resource to help families and caregivers of persons with dementia.

The Calm Before the Storm: Family Conversations about Disaster Planning, Caregiving, Alzheimer’s Disease and Dementia.” - The Hartford Center for Mature Market Excellence offers this free downloadable publication that covers virtually every imaginable contingency for effectively and confidently helping a loved one with dementia through a major event.

HHS Identifies Practices and Resources for Emergency Responders/Officials to Help Ensure Individuals Have Equal Access to Emergency Services - HHS' Office of Civil Rights has identified practices and resources for emergency responders and officials to consider to ensure equal access to all and avoide separating people from their sources of support, such as service animals, durable medical equipment, caregivers, medication and supplies.

Back to top


Red Cross National "Safe and Well" Registry
- If you have been affected by a disaster, this website provides a way for you to register yourself as “safe and well” - to communicate to your family members, letting them know of your well-being. Concerned family and friends can search the list of those who have registered themselves as “safe and well,” also.

FEMA state offices - List of State Offices and Agencies of Emergency Management, with links disaster info, planning and applying for assistance, should the need arise.

HUD Research and Resources for Flood Recovery Toolkit - Includes research reports, other publications, and links and is free. Print copies are free for Midwest flood area residents from 1-800-245-2691, option 1.

Fire and Water Damage Restoration Guide - Consumer Affairs guide that includes extensive information on water, fire and data restoration after a disaster. It also offers advice on what qualities to consider when choosing a restoration team such as certification, experience, asset protection, recovery time and storage options.

Picking Up the Pieces - A Housing Assistance Council guide to rural housing resources for disasters

More Mental Health Resources - Centers on Disease Control/Mental Health Unit easy-to-use publications, worksheets, tips and articles - to help individuals and organizations respond to disaster related stress.

We Can Do Better: Lessons Learned for Protecting Older Adults in Disasters - AARP Public Policy Institute report featuring information and best practices regarding protecting older adults in the midst of a disaster.

Back to top


OSHA Guidance on Preparing Workplaces for an Influenza Pandemic
- Employers and employees can use this planning guidance to help identify risk levels in workplace settings and appropriate control measures that include good hygiene, cough etiquette, social distancing, the use of personal protective equipment, and staying home from work when ill. - provides one-stop access to U.S. Government avian and pandemic flu information, including federal, state, local, business and individual planning resources and monitoring links.

Pandemic Flu Checklist for Residential Care Facilities - CMS and the Centers for Disease Control and Prevention recently issued a checklist to help nursing homes and other residential care facilities assess and improve their ability to respond to a flu pandemic.

Back to top

Sign In


2020 Fall Virtual Conference

LeadingAge NC News
Featured Members