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Service Excellence Award
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This award honors those in direct service, either as employees or volunteers, who demonstrate extraordinary talent, expertise, and dedication in provision of exceptional service to residents.

Eligible Nominees

Non-managerial frontline, direct service employees of any department or volunteers within a member community

Qualifying Criteria

  • Consistent excellence over time in provision of a service or set of services that impact the daily quality of life of residents
  • Willingness to exceed the boundaries of an established role in order to deliver the exceptional rather than the expected
  • Personal commitment above and beyond that which is normally expected to enrich life for another or for others
  • Cultivation of relationships as an expression of love and personal caring
  • Demonstrated ability to exceed expectations while also working effectively and supportively as a member of a team
  • Exceptional commitment to resident-centered care and support for resident choice and autonomy
  • An extraordinary instance of rising to a particular challenge and doing so in a manner that reflects the highest ideals of service and caring
  • The ability to inspire others to higher levels of service excellence


Nominations will be accepted only through the online Awards Nomination form. You may download the Awards Program Brochure here. Nominations are due by February 28, 2020.


  • Name and contact information of nominee
  • Name of award
  • Name and contact information of person submitting nomination
  • One-page description (in PDF) of nominee’s qualifications as specified under each award category
  • Three to five photos of the nominee to be used in awards slideshow if selected

Tips for Writing a Nomination

  • Be clear, specific, and as concise as possible.
  • Speak from the heart without worrying too much about the quality of the writing. Use bullets whenever possible.
  • Provide concrete examples of what is meritorious about your nominee.
  • Include measurable results when possible.
  • Remember that effort and risk taking may also be award-worthy even if the results were not those originally envisioned.

Use the Qualifying Criteria provided for each award to focus your thoughts on the merits of your nominee. Feel free to insert points not set out in the Qualifying Criteria that you believe further commend your nominee for recognition.

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