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Service Excellence Award
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This award honors those in direct service, either as employees or volunteers, who demonstrate extraordinary talent, expertise, and dedication in provision of exceptional service to residents.

Eligible Nominees

Non-managerial frontline, direct service employees of any department or volunteers within a member facility.

Qualifying Criteria

  • Consistent excellence over time in provision of a service or set of services that impacts the daily quality of life of residents
  • Willingness to exceed the boundaries of an established role in order to deliver the exceptional rather than the expected
  • Personal commitment above and beyond that which is normally expected to enrich life for another or for others
  • Cultivation of relationships as an expression of love and personal caring
  • Demonstrated ability to exceed expectations while also working effectively and supportively as a member of a team
  • Exceptional commitment to resident-centered care and support for resident choice and autonomy
  • An extraordinary instance of rising to a particular challenge and doing so in a manner that reflects the highest ideals of service and caring
  • The ability to inspire others to higher levels of service excellence

Nomination Forms

Nomination submittals must be no longer than a single typed page. Be sure to include at the top of the page the following:

  • Name of the nominee,
  • Award for which nominee is being nominated,
  • Name of the nominating member,
  • Member facility address, phone number, and fax number.

Tips for Writing a Nomination

  • Be clear, specific, and as brief as possible.
  • Say it like it is. Don’t worry about the quality of the writing. Use bullets whenever possible.
  • Provide concrete examples of exactly what is meritorious about your nominee.
  • Include measureable results when possible.
  • When considering innovations worthy of nomination, remember that effort and risk taking may also be award worthy even if the results were not those originally envisioned.
  • Use the Qualifying Criteria provided for each Award to focus your thoughts on the merits of your nominee. Feel free to insert points not set out in the Qualifying Criteria that you believe further commend your nominee for recognition.

Nominations will be accepted only through the online Awards Nomination form. You may download the Awards Program Brochure here.

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