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 Senior Living Marketing After Shelter-at-Home

Love and Company, Bronze Business Member, is planning for their upcoming webinar: “Senior Living Marketing after Shelter-at-Home,” to be held on June 11 at noon EDT.


They would like to hear your thoughts and questions about the challenges your community is facing as it aims to boost sales and census in the coming months. Your frontline insight would be extremely beneficial toward making this webinar a valuable resource for our field, so they are asking you to answer three simple survey questions.  Click here to participate in the survey.

Presenters will address many of the challenges and questions they receive during the webinar: “Senior Living Marketing after Shelter-at-Home,” to be held on on Thursday, June 11, from noon to 1:00 p.m. EDT, with Q&A afterward.

Register for the webinar by clicking here.



Navigating Coronavirus Webinar Series

Marsh & McLennan Agency LL, Platinum Business Member, is offering a series of recorded webinars.

Keeping Your Plans Compliant
Join MMA and our Compliance Center of Excellence as we dive into the recent regulatory and compliance changes. Our session will focus on guidance issued by the U.S. Labor and Treasury Departments affecting group plan administration.

Getting You Back to Business
Join MMA and a panel of specialists on the timely discussion on best practices and considerations as employers look to bring their employees back into business as usual. This will include re-integrating team members that may have been COVID positive or compromised.  During this session we will focus on the physical and emotional safety for employees as you begin to think about the return to work next steps. This will include considerations around workplace environment, sanitation considerations, employee confidence, and more.

Managing the Financial Impact
Join MMA and a panel of subject matter experts for our weekly update on what we know today and how to minimize impact to your organization. This session will provide an update potential cost impacts of COVID-19 on employer sponsored pland and what employers can do to prepare.


Managing the Impact
Discussion will include:  clinical update on the virus; update on the Families First Coronavirus Response Act (H.R. 6201); other legislative and compliance updates; pay, leave of absence and disability - how to respond and what to do now.



Executive Series Webinars

USI, Platinum Business Member, is sharing two webinars they feel would be helpful as members begin to slowly reopen to normal operations.

Webinar 1:  Reopening - Healthcare Sector Senior Care

This 18 minute webinar addresses the following lines of insurance coverage that could be impacted and what you can do to minimize risk:

  • Workers Compensation & Employer's Liability
  • Auto Liability and Physical Damage
  • Professional Liability
  • General and Employee Benefits Liability
  • Umbrella Liability
  • Environmental Liabilities
  • Property
  • Cyber Liability
  • Executive/Management Liability
  • Testing Options
  • Temperature Testing Resources
  • Alternatives to Onsite Temperature Testing


Webinar 2: Strategies for Protecting Employee Health

The first half of the 19 minute webinar walks through:

  • Testing Options
  • Testing Resources
  • Items to Review for Engaging a 3rd Party for Testing
  • Alternatives to Onsite Temperature Testing

The second half does a deeper dive on antibody tests and issues with these tests, which is presented by a vendor partner of USI, CareHere.


Senior Living: Putting the COVID-19 Situation in Perspective

In a recent podcast with The Bond Buyer, Bronze Business Member, HJ Sims representatives Bill Sims and Jim Bodine offered some perspective and proportion around the impact of COVID-19 on the senior living industry and associated investments.

Highlights include:

  • Making the distinction of the impact on skilled nursing providers vs. other levels of care.
  • Weighing in on how providers, residents and staff are faring during this pandemic.
  • Insight into how senior living providers interact with their capital sources.
    How HJ Sims is lending our support to the senior living community.

Click here to listen



FREE Virtual Variety Shows for Senior Living Communities
by Donna Cutting, CSP
Founder & CEO of Red-Carpet Learning Systems, Inc

Donna Cutting has pulled together her network of performing artists across the country and has been producing Virtual Variety Shows for senior living communities.

She is offering the Virtual Variety Shows FREE of Charge as a way to help communities through this challenging time. At this time there are two shows available and she will be releasing more soon. The links to the two available shows are below.

Members can use them in a variety of ways:

1. Download and stream on closed-circuit television.
2. Download and share on individual devices.
3. Email to residents with email addresses.
4. If you have large rooms for distanced activities, you may download and stream to groups that way.

First Virtual Variety Show

Second Virtual Variety Show



Webinar Series
by Irving Stackpole
Stackpole & Associates, Inc.


Webinar 1: Long Term Care in Crisis: The Road Ahead
May 20th, 2020, 12:00 PM – 1:00 PM EST - FREE

Whether you are a decision-maker for a nursing home, assisted living or other senior care organization, attend this webinar to hear about the possible paths to recovery for the congregate long-term care sector.  COVID-19 has had a disproportionately negative impact on nursing homes and assisted living residences.

  • Will the funding crisis in nursing homes finally be addressed?
  • Will employees still want to work in nursing homes and assisted living residences?
  • Will the public trust of congregate care be restored?
  • How will unemployment impact demand for nursing homes & assisted living residences?

The topics will discuss the likely recovery of, and the future for long-term congregate care in the post-COVID-19 period.


Webinar 2: COVID-19 and Long Term Care: Crisis Communications Webinar

Before the COVID-19 epidemic, crisis communications skills had been “What if”, today the pressing question is, “What do I do now?” This webinar answers that question!

Whether you are a decision-maker for a nursing home, assisted living or other senior care organization, listen to this webinar and learn how to manage negative events, and prevent brand & reputation nightmares.



Visit the LeadingAge Learning Hub
The Learning Hub offers a mix of learning opportunities across a wide range of topics to give aging services professionals the ability to choose the level of investment and pace of learning that fits their schedule and budget.

Click here for the Learning Hub



Other Resources

The best resource for NAB approved programming is NAB's directory of approved programming. 
Click here for approved courses.



Click here for updates from state licensing boards and to find available continuing education programs.


The North Carolina Board of Nursing is an approved provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. 
Click here for continuing education opportunities


Click here resources and education related to food services in senior living.

Activity Departments are being affected by the COVID-19 virus by having to limit group programming. NCCAP has developed and collected a list of resources for in-room activity programming. Also included are lists of pdf printables, website resources, movies, sing-a-longs and more.  Click here for resources.










Webinar: Identifying and Preventing Functional Decline in the Growing Acuity of AL/IL CommunitiesOpen in a New Window


Historically, most residents move to an assisted or independent living center because they have experienced some level of functional decline but, as a response to our current healthcare pandemic, we are also seeing more acute presentations of residents – both new and current. What does that really mean? In this presentation, attendees will understand the short-and long-term ramifications of higher acuity residents in your communities and resultant risk of functional decline for the resident and facility staff. Additionally, the most common conditions and presentations will be reviewed and how identification, management and prevention through therapy and wellness programming are key to ensuring residents age in place longer, healthier and happier.


Presenter:  Tracy Wilson, Senior Director of Quality and Client Experience
RehabCare PLUS

Tracy Wilson has been with RehabCare/Kindred for a cumulative of 20 years and has been working with the adult and geriatric population for 25 years. She has been involved in leadership positions in a variety of settings, including Chief Executive Officer for an inpatient rehabilitation hospital, Area Director of Operations for skilled nursing facilities, long-term acute care hospitals and outpatient clinics and Director of Clinical Performance for acute and post-acute therapy settings. Tracy joined the RehabCare PLUS team in August, 2018.

Tracy received her Bachelor of Science in Communication Sciences from the University of Oklahoma and her Master of Science in Speech Language Pathology from the University of Oklahoma Health Sciences Center. She holds a Certificate of Clinical Competency in Speech Language Pathology from The American Speech Language Pathology and Hearing Association and is currently holds her Texas SLP license.


Teepa Snow: Using a Positive Approach to Dementia CareOpen in a New Window



Registration/Dial In ..................... 7:30 AM - 8:00 AM
Program..................................... 8:00 AM - 12:00 PM
Lunch....................................... 12:00 PM - 12:40 PM
Program..................................... 12:40 PM - 3:30 PM

This session has been submitted (but not yet approved) for Continuing Education for 6 total participant hours from NAB.

Registration Fees:
LeadingAge NC Member: $75 per connection
Non-Member: $100 per connection
Registrations may be canceled 48 hours in advance. After that time, no refunds will be permitted. However, substitutions are welcome. No-shows will be billed.

Coping With Challenging Situations in Dementia Care

The session is designed to help care partners better under- stand why the person they are trying to help may at times exhibit  challenging behaviors.’ It will focus on looking beyond the disease to recognize other possible factors. This problem-solving approach will be presented to help reduce the intensity, frequency, or occurrence of challenges. This will also help develop better communication skills when working with people living with dementia by emphasizing the value of empathetic and supportive communication. The overall goal is to reduce or minimize unproductive conversations and resistive behaviors by using effective verbal and physical skills. It will also focus on helping develop better observational skills to recognize and intervene effectively when behavioral challenges occur. The session will emphasize the value of matching helping behaviors to the person’s needs and retained abilities to promote a sense of control and self-direction. Grading and providing helping behaviors based on the person’s abilities and needs will assist in fostering positive interactions during care activities rather than struggles.

This session will include:

  1. List of six factors that may be used to determine what may be contributing to ‘challenging behaviors’
  2. Discuss the value of knowing the person and their history in effective communication efforts.
  3. Describe & use empathetic & supportive communication techniques when interacting with a person living with Dementia.
  4. Identify the degree of involvement the person with dementia is experiencing
  5. Discriminate between helping at the ‘just right’ level and neglect or ‘taking over’

Teepa Snow is one of the world’s leading advocates and educators for anyone living with dementia. Teepa’s philosophy is reflective of her education, work experience, medical research, and first-hand caregiving experiences. Her advocacy efforts led her to the development of the GEMS dementia classification model and the Positive Approach to Care training strategies. Teepa is an occupational therapist with 40 years of rich and varied clinical and academic experience. She presents with extraordinary expertise and humor to audiences large and small throughout the world. Her user-friendly approaches provide guidance and leadership to national efforts to promote best practices.


Webinar: Interventions to Support Mental Health (Depression, Anxiety, Grief) During a PandemicOpen in a New Window


Brenda’s day is usually filled with meals in the cafeteria, games or crafts in the common room, therapy with OT and PT, and frequent visits from family. That schedule came to a screeching halt with the rise of COVID-19 cases. Brenda no longer leaves her room – meals are delivered, therapy is minimal, entertainment consists of endless television programs. Her roommate was abruptly moved out, and her favorite staff members no longer have time for conversation. Family can only wave at her through her window. Brenda’s normally happy demeanor has steadily declined. Brenda is just one of the many patients whose quality of care has been drastically altered. In the necessity to protect patients from exposure to the virus, the social isolation has led to unintentional consequences.

This presentation will focus on behavioral health issues that are increasing due to social isolation from the COVID-19 pandemic. It is important for caregivers to stay focused on patients to quickly identify changes in mood due to social isolation. Rehabilitation has a role in evaluating the physical issues as well as behavioral health issues that are on the rise due to social isolation. An individualized, person-centered plan is developed by rehabilitation and education is provided to the staff for keeping resident’s engaged in meaningful activities to keep them functioning at their highest level and improving quality of life.


Kathy Adkins OTR/L, CPC-A, RACT-CT, CDP
Director of Quality, RehabCare

Throughout her career, Kathy Adkins OTR/L has practiced Occupational Therapy across the continuum of care including: home health, pediatrics, inpatient rehab, outpatient rehab, pulmonary rehab, mental health and long term care. In her role as Director of Quality for RehabCare, Kathy co-developed the new Right Path Program on Behavioral Health called Hope Conquers. She has presented at national and state conferences on a variety of topics including PDPM, documentation, standardized assessments, reimbursement/regulatory issues, mentorship programs, and positioning. She co-presented on Functional Positioning for the Geriatric patient at the International Seating Symposium in Nashville TN in September of 2014.

Kathy is on the Advisory Board for the OTA program and an Ambassador for Madisonville Community College. She serves as a volunteer on the Kentucky Occupational Therapy Association in reimbursement issues. Kathy earned her LSVT Big Certification in 2018, Certified Professional Coder (Apprentice) in 2019, Resident Assessment Coordinator (RACT-CT) in 2019, Certified Dementia Practitioner (CDP) in 2020. Kathy is a member of Kentucky Occupational Therapy Association, American Occupational Therapy Association, American Academy of Professional Coders and American Association of Nurse Assessment Coordination. She earned her BS in Occupational Therapy from Baker College.

Leta Kant, PT
Director of Quality, RehabCare

Leta Kant, PT has 35 years of clinical and operational experience working with all ages in a variety of settings. During the past ten years of her career, she has worked exclusively with the geriatric population in skilled nursing facilities. Leta has provided extensive education on Seating & Positioning, Fall and Restraint Management, Neurodevelopment Techniques, and various other clinical topics across the country for RehabCare. She recently co-developed RehabCare’s comprehensive behavioral health program, training SNF administrative, clinical and support staff members in this important area. Kathy was an assistive technology director for seven years where she gained extensive experience in wheelchair seating and positioning needs for individuals who utilized both manual and powered mobility. She co-presented at the 2013 International Seating Symposium and at the APTA Combined Sections in 2014 and 2015. She has been an active member of the APTA, including the Geriatric Section and a member of RESNA (Rehabilitation Engineering and Assistive Technology Society of North America). She holds a certification in NDT (Neurodevelopment Treatment) and received her ATP certification (Assistive Technology Practitioner) in 2008. Leta is a graduate of the University of Tennessee.


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Webinar: Identifying and Preventing Functional Decline in the Growing Acuity of AL/IL Communities

Teepa Snow: Using a Positive Approach to Dementia Care

Webinar: Interventions to Support Mental Health (Depression, Anxiety, Grief) During a Pandemic

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