https://www.leadingagenc.org/forums/posts.aspx?topic=1372286 Tue, 21 Jul 2026 04:15:59 GMT Fri, 21 Jul 2017 01:14:39 GMT Copyright © 2017 LeadingAge North Carolina https://www.leadingagenc.org/forums/posts.aspx?topic=1372286 https://www.leadingagenc.org/forums/posts.aspx?topic=1372286 Mon, 17 Jul 2017 18:43:57 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372321 https://www.leadingagenc.org/forums/posts.aspx?topic=1372321 Mon, 17 Jul 2017 21:03:32 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372323 https://www.leadingagenc.org/forums/posts.aspx?topic=1372323 Mon, 17 Jul 2017 21:04:18 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372324 https://www.leadingagenc.org/forums/posts.aspx?topic=1372324 Mon, 17 Jul 2017 21:04:49 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372326 https://www.leadingagenc.org/forums/posts.aspx?topic=1372326 We utilized our resident food committee to assist in the selection process and policies associated with this program.]]> Mon, 17 Jul 2017 21:05:52 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372327 https://www.leadingagenc.org/forums/posts.aspx?topic=1372327 Mon, 17 Jul 2017 21:06:42 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372328 https://www.leadingagenc.org/forums/posts.aspx?topic=1372328 Mon, 17 Jul 2017 21:07:14 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372544 https://www.leadingagenc.org/forums/posts.aspx?topic=1372544 · The monthly amount each independent resident receives is $250. The amount was chosen based on the previous meal plan. Residents received one meal per day. The meal price in the dining room was $8. ($8 x 31 days in month = 248; we rounded it to $250).
· If residents spend more than the 250 in a given month, the overage is added to their monthly statement. Leftover amounts do not rollover.
· We made a mistake using dollars when describing the meal allowance. I would suggest using “credits.” Residents feel like they are losing money if they do not use the whole dollar amount.
· We use Full Count to help us manage our dining program.]]> Tue, 18 Jul 2017 18:51:17 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1372545 https://www.leadingagenc.org/forums/posts.aspx?topic=1372545 We use a POS system called residents choice by a company called Horizon.

Pros and Cons of program.
The system has a lot programmable features so that you can individualize each residents account.
The system does seem to have a fair amount of upgrades, which cost each time you upgrade. The system is a bit pricy but has a lot of features.

Amount to give the residents on their accounts.
That needs to be determined by the community. Whether the community is for profit or not will also determine what the revenue number needs to be.
The first thing you will need to determine is your actual cost per meal and then a percentage increase to either gain income or reduce your subsidy.
Then you need to decide if the amount is to cover 3 meals a day or 1 meal a day or simply be an amount that residents can spend as they see fit.
You have to determine your pricing to the residents for the food also.

The purposes of the declining balance programs are (1) to allow choice in how you spend your money and (2) drive spending so that they exceed the allotted amount
and incur a incline sale amount. The goal of most incline spend is about 8-12% above the declining balance amount. It will take a while to achieve incline spend.

Use the 1 month or 3 month calendar for the balances.
We use 3 months.
You have to remember that at the end of the quarter or month you are going to have to deal with those residents that haven’t spent their allotted amounts.
We find that residents will spend more of the amounts in a 3 month period than a 1 month period.
You also need to establish policy on what they can do with the remaining balances at the end of the period. Either roll over or use it or lose it.

Residents involved in planning
That would be a decision the community makes. I would recommend setting up a program and maybe have a committee or resident council review it.

Roll Out
Never an easy way to roll out new programs. I would start well ahead of schedule with notices, hold Chat type sessions as you get closer. No matter how well you are prepared you will have some residents resistant to the change.

Hope this information helps.]]> Tue, 18 Jul 2017 18:52:32 GMT https://www.leadingagenc.org/forums/posts.aspx?topic=1373152 https://www.leadingagenc.org/forums/posts.aspx?topic=1373152 · Answers on Demand is the software
· New residents moving in have $285 allowance.
· Goal was that they could average eating one meal per day.
· Can use allowance for guests.
· Can carry over $100 per month with a max of $100 be carried over
· Cannot use allowance at the bar
· Cannot use allowance for special holiday meals including mother’s day.

What are the pros and cons of the program you selected?
· Residents who moved in before 2016 have a “richer” plan. Having different plans has people talking.
· We didn’t price our meals right to start out with – will have to adjust.

How did you determine amount to relegate to each resident’s balance?
Based off of raw food cost and perceived value.

One month or 3 month spending bucket? One month with $100 carry over.

Did you include residents in planning? Yes.

Once decided, how did you roll it out? When we opened a new dining room.]]> Fri, 21 Jul 2017 02:14:39 GMT