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<title>IT Support for Residents</title>
<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1110199</link>
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<lastBuildDate>Tue, 21 Jul 2026 08:03:17 GMT</lastBuildDate>
<pubDate>Thu, 21 May 2015 13:48:30 GMT</pubDate>
<copyright>Copyright &#xA9; 2015 LeadingAge North Carolina</copyright>
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<title>IT Support for Residents</title>
<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1110199</link>
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<description><![CDATA[<span style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif;">A member community is considering working with a local community college to provide IT support to its residents and wants to know, 1) Do you provide IT support for your residents? &nbsp;2) If so, could you share information about who provides the support and 3) whether you charge and what the charges are?</span>]]></description>
<pubDate>Mon, 18 May 2015 16:19:32 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1110723</link>
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<description><![CDATA[We do provide IT support through our IT Director and his part-time help. We do charge fees - I believe it's $35 per hour.<br />]]></description>
<pubDate>Tue, 19 May 2015 18:22:07 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1110755</link>
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<description><![CDATA[We currently do not provide IT support for our residents.  We are looking into the feasibility of offering it through our staff for a fee in the future, however; right now we only help guide them to the Resident Computer council or the appropriate contractor in the community. <br /><br />This is a good idea initially, however; my secondary thoughts run to liability.]]></description>
<pubDate>Tue, 19 May 2015 19:28:20 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1110852</link>
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<description><![CDATA[We do not provide computer support for residents. Our residents IT Advisory Committee did collect recommendations of local computer helpers in the Chapel Hill area and shared that list with residents. I communicate periodically with those recommended resources to verify their ongoing availability, rates and hours, as well as to provide them with technical information about our campus wide wireless Internet service offering.<br /><br />As for the wireless Internet service, I supervise the contract with that provider which sometimes requires me to visit residents in their apartment in order to gain a clear understanding of problems or concerns. But computer support is not offered by Carol Woods to residents.<br /><br />Nikki]]></description>
<pubDate>Tue, 19 May 2015 22:57:40 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1111410</link>
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<description><![CDATA[We have an in-house IT staff person. We do charge our residents $50 per hour for his help with their computers. ]]></description>
<pubDate>Thu, 21 May 2015 14:43:38 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1111412</link>
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<description><![CDATA[We do provide some basic assistance to people for IT issues to determine if the challenge is a connectivity issue on our end or user error.  We do not charge for this help.  We also have weekly training sessions on our in-house CATIE system.]]></description>
<pubDate>Thu, 21 May 2015 14:44:30 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1111413</link>
<guid>https://www.leadingagenc.org/forums/posts.aspx?topic=1111413</guid>
<description><![CDATA[We do not supply IT support for residents.  There are a couple of residents that are somewhat IT savvy and are known to help others out from time to time, but no formal program.   We also have a short list of local providers that can provide the service directly to the residents.]]></description>
<pubDate>Thu, 21 May 2015 14:45:18 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1111416</link>
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<description><![CDATA[We do not support resident’s personal IT needs but we have a resident IT committee and they do volunteer work helping others.]]></description>
<pubDate>Thu, 21 May 2015 14:47:30 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1111418</link>
<guid>https://www.leadingagenc.org/forums/posts.aspx?topic=1111418</guid>
<description><![CDATA[Cypress Glen established a relationship with an approved/ authorized vendor who comes onsite to help residents once a week. Cypress Glen established this connection about three years ago. The owner of the company comes onsite to assist  residents weekly. He is available by appointment to service computer needs including program installation, diagnostic testing, and virus removal. His fee is $50.00 an hour. Resident call the front desk to schedule an appointment 24 hours in advance of his arrival. This approach has worked well.<br /> ]]></description>
<pubDate>Thu, 21 May 2015 14:48:14 GMT</pubDate>
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<link>https://www.leadingagenc.org/forums/posts.aspx?topic=1111419</link>
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<description><![CDATA[We do not provide technical support to residents.  We do small things as a courtesy but do not provide that.]]></description>
<pubDate>Thu, 21 May 2015 14:48:30 GMT</pubDate>
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