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Membership Update April 19, 2019

Posted By Jennifer Gill, Friday, April 19, 2019
Updated: Thursday, April 18, 2019

April 19, 2019

Click on the section you would like to view.
Advocacy & Policy
On the Road for You

Strategic Thinking
Volunteer Spotlight
News & Notes
Professional Development

Advocacy & Policy

Nancy Wise Named New Manager of Special Entities at Department of Insurance
Nancy Wise has been named Manager of Special Entities for the North Carolina Department of Insurance. She replaces Steve Johnson, who recently retired from the Department. Nancy has been with DoI since 2017, first as a Collateral Securities Manager and then as a Senior Financial Analyst. She has a degree from North Carolina State University with experience in both public accounting (Deloitte Haskins & Sells and Daniel G. Matthews & Associates) and corporate banking (Four Oaks Fincorp, Inc. and Four Oaks Bank & Trust Company). LeadingAge North Carolina joins our member communities in welcoming her to her new position!

“What is the Path to Quality Nursing Home Care?”
Katie Smith Sloan, LeadingAge national’s CEO, penned an Op-Ed yesterday for “Morning Consult.” Click here for her insightful article that’s a must-read for your residents, staff, family members, boards, and key stakeholders.

What Will EPA’s New Rule on Pharmaceuticals Mean for You?
A new rule from EPA establishes regulations for disposing of hazardous waste pharmaceuticals. Effective Aug. 22, 2019, providers of aging services with nursing home settings will no longer be allowed to dispose of pharmaceuticals by flushing them down a toilet or sink drain. The final rule has 3 major sections, but the one with the most immediate impact is related to the practice of disposing of certain pharmaceuticals by flushing them down a toilet or sink drain. The list of pharmaceuticals covered by the rule includes, but is not limited to:

  • Prescription drugs.
  • Over-the-counter drugs.
  • Compounded drugs.
  • Drugs remaining in a non-empty container.
  • Clean-up materials from spills of pharmaceuticals.
  • Homeopathic drugs.
  • Dietary supplements.
Join the New Monthly LeadingAge Congressional Action Calls
On the 4th Wednesday of every month, LeadingAge is hosting a legislative update call for state associations and members. These calls give us an opportunity to discuss and answer any questions about what is going on in the House and Senate, particularly on (though not limited to) our legislative priorities. The next call will be on Wednesday, April 24, at 1:00 Eastern. Call-in information: phone (646) 749-3129, access code: 633-107-693.

Senior Housing Rally Scheduled for May 8 in Washington, DC
Senior housing advocates from around the country will gather in Washington, DC on May 8 for a rally on the steps of our nation’s capital to bring attention to the senior housing crisis and advocate for solutions. The rally, building on the success of the wildly successful one held in 2017, is sponsored once again by LeadingAge national. You can find information about the rally, access a detailed flyer, and even watch a nifty video from LeadingAge CEO Katie Smith Sloan. Sign up today and bring your voice to the conversation!

Make Sure to Register for the Town Hall Conversation at the Annual Conference
The LeadingAge North Carolina Town Hall Conversation is your opportunity to provide input to LeadingAge about ways public policy is affecting you, the older adults you serve – and how policy could be changed for the better. The most important part of LeadingAge's policy setting process is a Town Hall Conversation in each state. LeadingAge state and national staff and a member of the LeadingAge national Board of Directors will participate to hear directly from you. Results of the Conversation will be shared with LeadingAge’s Policy Committee, Board of Directors and staff, and will be used to set public policy priorities to better represent your interests and the interests of older adults in Washington, DC. The feedback from each Town Hall will be aggregated so we can identify the most pressing issues across states, themes and emerging issues.

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LeadingAge North Carolina staff travels the state offering education, advocacy, networking, and collaborating with agencies that share a common vision. Here’s where we've been recently:

  • National Church Residences national board meeting – Asheville
  • Resident Council presentation – Glenaire, Cary
  • North Carolina PACE Conference – Charlotte
  • NC Institute of Medicine Serious Illness Task Force meeting – Morrisville
  • NC Institute of Medicine Task Force meeting on Health Services for Individuals who are Deaf and Hard of Hearing - Morrisville
  • Department of Health and Human Services meeting - Raleigh
  • Friends of Residents of Long Term Care meeting – Raleigh

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Strategic Thinking

Employer Wake-Up Call: It’s Time to Become “Caring Companies”
April 8, 2019, Stria
Experts weigh in on why care benefits will only increase in importance as Americans live longer.

The Unexpected Way We Might One Day Diagnose Alzheimer’s
April 2, 2019, gatesnotes
In his blog, Bill Gates talks about the future of Alzheimer's diagnosis, which may be more accessible, less expensive, and available sooner than you think.

How to Avoid Ageism
March 30, 2019, Society for Human Resource Management
Check out this valuable introduction to an important workplace issue that has implications for all generations. A relevant read for any Human Resources department.

Patient Portal Adoption Tops 90%, Patient Registrations Lag
April 11, 2019, Patient Engagement
More than 90 percent of organizations offer patient portal access, but most hospitals see fewer than 25 percent patient adoption.

13 Ways We Justify, Rationalize, or Ignore Negative Feedback
February 14, 2019, Harvard Business Review
Don't let your ego get in the way of important learning. Check out this article for constructive ways to process negative feedback.

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Volunteer Spotlight

Hector McEachern
Children's Home Society of NC
LeadingAge NC Foundation Board of Trustees

Trustees of the LeadingAge North Carolina Foundation volunteer their time and expertise with the sole purpose of enriching the field of aging services. Hector McEachern is Vice President of Operations for Children's Home Society of North Carolina. He spent 30 years in the financial services industry with Wachovia Corporation, now Wells Fargo, retiring as an executive vice president in human resources. We are grateful for his four years of service to the Foundation board.

1. Why did you become involved in LeadingAge North Carolina?
I deeply believe in the mission and important work of LeadingAge NC. Having served on the River Landing Board and now the Friends Homes Board, the work that these communities are involved with is critical.

2. What makes our mission meaningful to you?

The future of our seniors is critical to the success of our country and its longevity.

3. If you had unlimited resources, what is the one thing you as a board member would like to do for the population we serve?

Assure that people of all races, genders and communities benefit from having a safe and secure place to live throughout their final years.

4. If you could swap jobs with a staff member for a day, what would you want to try and why?
I would prefer to swap places with a resident instead of a staff member to gain this type of valuable experience.

5. What do you do to relax, to get away, to recharge your batteries?

Read, teach and serve the community in any way I can.

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News and Notes

2019 Compensation and Benefits Survey
CEOs and Human Resources professionals, the 2019 LeadingAge North Carolina Compensation and Benefits Survey is available from through May 17. As in the past, please complete each position that is the closest match to a position in your organization. Only provide compensation information for positions that currently exist at your community. Submit one survey per community. A Survey Worksheetis also available in case you would like to fill out a hard copy of the survey before you complete the online version.

The research consulting firm of Vital Research developed the online format and is conducting the survey for LeadingAge North Carolina, thus ensuring confidentiality of community data. Vital Research headquartered in Los Angeles, California has worked with other LeadingAge state affiliates, and is familiar with our membership.

If you have any technical questions before or during the survey process, please contact Dr. Harold Urman at
or call him toll-free at 888-848-2511. If you have any additional questions, please contact Leslie Roseboro at 919-571-8333.

The information provided in this survey is important to every member, so we hope you will join us in ensuring 100% participation. Thank you in advance for your participation in the 2019 Compensation and Benefits Survey.

Application Deadline Approaching for Leading Age National Leadership Academy
Join a select group of Leadership Academy fellows for a year of personal and professional growth that will deepen your commitment to those you serve, prepare you to address the future of aging services, and help you build a nationwide network of peers that will be a resource of support and expertise well into the future.

Academy fellows visit innovative LeadingAge members across the country and glean knowledge from dozens of leaders representing the field of aging. They engage in individual and team projects that advance their organizations and address gaps in the field. And, through immersion in foundational leadership theory and practice, they learn to tap into their natural talents and uncover their own authentic leadership style.

Fellows emerge from their Academy experience with greater confidence and a stronger sense of who they are and how they can best contribute to their organizations and a reimagined future of aging services. Click here to apply today.

Converting Financial Stress into Financial Wellness for Caregivers
Date: Thursday, April 25, 2019
Time: 1:00 p.m. ET
Free Webinar from LeadingAge’s Member Solutions Partner, PayActiv

Learn about how Aging Service providers are tackling key challenges and engaging their workforce through financial wellness solutions. Join us as we discuss ways some LeadingAge members are addressing pressing workforce issues and improving the work culture at their businesses in areas such as:

  • Industry Attractiveness and Recruitment
  • Retention and Culture
  • Competitive Benefits and Compensation
  • Understanding the Needs of the Workforce

Make sure to join PayActiv's Sabina Bhatia, Chief Customer Officer and Jay Huston, Channel Manager to learn more about how providing holistic financial wellness to employees has helped Aging Service Providers improve employee engagement and retention in their organizations. Click below to register today.

Register Now and Join the Conversation

After registering, you will receive a confirmation email containing information about joining the meeting.

2019 Nonprofit Town Halls
Join the North Carolina Center for Nonprofits and organizations across the state for a Nonprofit Town Hall meeting later this month. Discussion will include briefings on the top federal and state issues affecting nonprofits in North Carolina. Cost of attendance is $25 for Center Members and Sustainers, and $35 for all others. Pre-registration is required.
Click here to learn more and register for the April 29th meeting in Elizabeth City.

Scam DNA Tests May Be New Target for Health Fraud, States Warn
April 17, 2019, Bloomberg
Authorities in several states are warning about an alleged scam in which people visit senior-living communities and low-income neighborhoods, offering to perform DNA tests and collecting information from people in government health programs. The alleged DNA-testing scams appear to be a new twist on an old tactic, in which people are tricked into giving away personal information or participating in medical services they don’t need. Perpetrators of such schemes can bill the government for unneeded medical tests and procedures, or use the information they collect — such as Medicare and Medicaid identification data — to commit identity theft and fraud.

For Alzheimer’s and Dementia Patients, Thoughtful Design Can Have Big Impact
April 8, 2019, USC News
New research from a University of Southern California professor reinforces the value of designing to maximize natural light, especially for aging adults with a variety of health issues.

Alzheimer's and Dementia Caregiving Stories
One of the more beautiful aspects of this collection of stories is that the authors are not famous. They’re not celebrities. They’re ordinary people who lived the Dementia Caregiver life and opted to share their stories. Check it out today and decide if it would be a good resource for residents, staff, and families in your community.

Please Keep Us Up to Date on Your Major Staffing Changes
In an effort to keep our contact information current with our members and their staff, we request that you notify Jennifer Gill as soon as possible when you have significant staffing changes (i.e. staff leave or new staff arrive).

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Professional Development


LeadingAge North Carolina

We can't wait to see you in Myrtle Beach, SC next month May 6-9 for our largest educational gathering of the year.

Great news for HR professionals! For the first time, the Annual Conference has been certified for 12 CEUs through the Human Resources Certification Institute (HRCI).

Exciting news for all administrators ... the LeadingAge North Carolina Annual Conference has been approved for 12.5 CEUs by the National Association of Long Term Care Administrator Board!!!

This year's conference includes:

  • An art-related opening session to tap into your creativity. Yes ... you are creative!
  • Return of the very important Town Hall Conversation - please be sure to attend. Not sure about policy? That's okay, listen and learn.
  • LeadingAge North Carolina Leadership Academy Alumni and Coaches - a super fun and special Shared Learning session just for you.
  • Another sold-out Expo to explore new technologies and meet with new and existing product and service providers.
  • An awards ceremony that always lifts the spirit by honoring the field.
  • Plus all of the fellowship, networking, and learning you have come to enjoy and expect from your state association.

More information.
Register here.

CapTel NC, Division of Services for the Deaf and the Hard of Hearing (DSDHH) and AHEC are hosting the 4th Annual Hearing Loss and Accessibility Workshops for healthcare providers and consumers. Workshops will take place May 9th in Asheville, May 16th in Wilmington, and May 21st in Cary.

Morning sessions are for professionals interested in obtaining CEU credits from AHEC. Afternoon sessions are for consumers and other professionals who do not want CEUs but who work with older adults and those with hearing loss. Click here to register online. First register as an AHEC member which is just an email and password. Then go back to the link, open and register as a consumer (no fee) for the specific workshop you will attend.

Registration is open...hope you can join us!

LeadingAge North Carolina
Maintenance Workshop
June 6
10:00am - 3:00pm
Glenaire in Cary
$125 first person/$99 additional person(s) from the same community


  • State surveys, codes and levels of concern
  • Emergency protocol and communication methods
  • Setting up door access control systems
  • Water, mold, fire and storm restoration
  • Value First program


  • Steve Lewis, Section Chief, NC Division of Health Service Regulation
  • Caleb Allen, ASSA ABLOY
  • David Hudson,  Modern Systems, Inc.
  • Bobbie Bernal, Value First
  • Steve Garner, RestorePro
  • Ross Cohen, RestorePro

Click here to register now!

If you have any questions, please don't hesitate to contact Leslie Roseboro at 919-571-8333.

Neil Medical
16th Annual Educational Summit
June 19-20
High Point

LeadingAge North Carolina Platinum member, Neil Medical, is offering an educational summit that offers 10 continuing education hours for nurses and nursing home administrators. Click here to view the list of sessions, speakers, and registration information. Registration cost is $85.

LeadingAge North Carolina
PDPM: Prepare. Execute. Succeed.
June 27
Salemtowne, Winston-Salem

Join us for a program facilitated by Kristy Yoskey of HealthPRO Heritage to help you transition to the Patient Driven Payment Model (PDPM). Take a deep dive look into PDPM and what it will take to prepare in the last three months leading up to the PDPM transition, execution process, education and success beyond October 1, 2019. Financial impact, high level strategies and education needed to be on the winning side of PDPM will also be discussed. Register online or click here to download and mail registration form.

Members: $125 or $99 for each additional attendee
Non-Members: $175

Participants earn 3 NHA CEUs

Download flyer.
Register online now.

LeadingAge North Carolina
2019 Management Leadership Series

"Lead Your People. Manage Your Process."
August 21
Friends Homes West, Greensbor

Rich Schlentz of EXTRAordinary! Inc. is back by popular demand! Explore the tactical tools for leading and managing including: constructive coaching, influential communication, and interviewing for success. Attendees last year asked Rich to include information for new managers as well as those who would like to improve their management skills. He listened and plans to deliver on that this year!

Department directors, mid managers, team leaders, and supervisors - be sure to register today. Members: $125; Non-members: $300; 4.0 NHA CEUs.

Download the brochure.
Register online now.

Education Calendar Available
The LeadingAge North Carolina education and event calendar can be accessed by clicking here. This calendar is packed with more than 25 offerings across the state with something for everyone including maintenance, dining, wellness, marketing, finance, human resources, direct care staff, and more.

We are particularly pleased to announce a roundtable series called Beans and Dreams. Join your peers for coffee and conversation on second Fridays from June to December from 9-10:30am. This is an opportunity for members to connect regionally to discuss relevant topics. Each roundtable will be different! Topics continue to be added and updated.

Phase 3 RoP: What to Expect; Developing Your Facility Action Plan
Moving Mountains
: SNF Provider Training, Tools, and Insight to Conquer 2019 Industry Changes

Webinar Series
All sessions held the first Wednesday of each month through November this year at 2pm eastern time.

Individual session: $75 members / $125 non-members

NAB Approved Contact Hours: 1.25 each session

This webinar series guides providers in implementing a step-wise action plan to manage the industry changes taking effect this year including Phase 3 RoP (Requirements of Participation) and preparing for the reimbursement transition from Medicare PPS RUGs IV to the Patient Driven Payment Model (PDPM). Additional sessions may be added in the fall of 2019 based on member feedback and CMS updates.

Target Audience: Director of Nursing, Assistant Director of Nursing, Nurse Managers, Nursing Home Administrators, Nursing Staff & Leaders, RAI Coordinator, QA Director, Social Services, Staff Development Coordinator, Rehabilitation Services, Board Members

Register online today.
Download flyer.

Reducing Readmissions
“Go to the Hospital or Stay Here?"
A Decision Guide
April 23 in Rocky Mount
April 24 in Thomasville
April 25 in Cullowhee

Be a part of the Medicare Region IV research initiative to reduce avoidable hospital readmissions.  Click here to register for a CMS and State of North Carolina-endorsed no-cost workshop that will explain how the Resident and Family Guide can be used to reduce hospital readmissions. Target audiences for the sessions are Administrators, Directors of Nursing, Medical Directors, NPs, PAs and Department Heads and Staff. During the session, participants will be provided with an overview of the Decision Guide content, learning videos and techniques to introduce the information to staff, residents and family. Best practices on how to hardwire “The Guide” into your organization’s admission process as well as highlights from the pilot project will be discussed. For more information, contact: Frank Tappen.

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LeadingAge North Carolina
222 N. Person Street Suite 205
Raleigh, NC  27601
Ph. 919.571.8333 | Fax 919.869.1811 |

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